Returns & Refunds

Last updated: 13 October 2026

Sofas are large, heavy items, so please read this page before you order. It explains exactly how returns and refunds work, so there are no surprises. Nothing here affects your statutory rights.

The short version


Change of mind	You can cancel and return within 14 days of delivery. We cannot accept change-of-mind returns after 14 days.
Condition	Original packaging and no damage at all. We cannot resell a sofa returned any other way.
Fees	No processing fee is taken on a return within the 14 days.
Return costs	For a change of mind, you pay the cost of returning the sofa.
Faulty or damaged	Full refund, and we pay the return. Tell us as soon as you notice.
Before you send anything	Email us first. Returns sent without arrangement cannot be accepted.

Please measure before you order

Most returns happen because a sofa did not fit the room or the route into it. Before ordering, measure the space, the front door, the hallway and any stairs, and compare them with the listed dimensions on the product page. Our guide to measuring for a sofa takes five minutes. Choosing the wrong size is not a fault, and it is covered by the change-of-mind terms below.

Your right to cancel (UK)

If you are a consumer in the UK, you have a legal right to cancel most online orders within 14 days of the goods being delivered, for any reason, under the Consumer Contracts Regulations. To use it:

Tell us you want to cancel by emailing theteam@sofadepot.co.uk with your order number, within the 14 days.
Wait for our reply. We will confirm the return address or arrange collection and give you a return reference.
Return the goods within 14 days of telling us you are cancelling.

Condition we need the sofa returned in

A returned sofa goes back into stock, so it has to be in a state we can sell as new. To qualify for a full refund, the sofa must be:

In its original packaging. Please keep every box and wrapper for at least 14 days after delivery.
With no damage at all, including the upholstery, frame, legs, fittings and packaging.
Unused, with no marks, stains, pet hair, odours or signs of wear.
Complete, with all parts, cushions, fixings and instructions.

We cannot resell a sofa that has been damaged, marked, used or returned without its original packaging. If a sofa comes back in that condition, we will deduct from the refund an amount that reflects the loss in its value, which can be up to the full price where it can no longer be sold. You are welcome to unpack and look at a sofa, much as you would in a shop, to decide whether to keep it; please do not assemble it or use it.

Who pays for the return

Change of mind: you are responsible for the cost of returning the sofa. Because sofas are large, courier costs for collection can be significant, so we will give you a quote before arranging collection and you can decide whether to go ahead.
Faulty, damaged or not as described: we pay the cost of the return, and you will not be charged.

Refunds

Once the sofa has been received and checked, we will refund the price paid, plus any standard delivery charge, to your original payment method within 14 days of receiving it. We do not take a processing fee from a refund on a return made within the 14 days. The only deduction we may make is for loss in value if the sofa is not returned in the condition required above, and we will explain any deduction in writing. Refunds are made to the card or PayPal account used for the order.

After 14 days

We cannot accept change-of-mind returns more than 14 days after delivery. Please be sure before the 14 days run out. If we choose, as a one-off, to accept a return after that period, it is at our discretion, the sofa must meet every condition above, and a payment-processing fee will be deducted from the refund. This does not apply to faulty items, which are covered below.

Faulty, damaged or incorrect items

If your sofa arrives faulty, damaged or not as described, please contact us as soon as you notice. Please:

Inspect your sofa when it arrives and note any damage on the delivery paperwork.
Email us at theteam@sofadepot.co.uk with your order number and clear photographs, within a reasonable time of delivery.
Keep the packaging until the issue is resolved.

We will put it right with a repair, a replacement or a refund, at no cost to you, in line with your statutory rights.

Cancelling before dispatch

You can cancel an order that has not yet been dispatched by emailing us. If it has not shipped, we will refund you in full.

Contact

Questions about a return? Email theteam@sofadepot.co.uk or see our contact page.